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APMG-International AgilePM-Practitioner Exam Syllabus Topics:

Topic
Details

Topic 1

Planning and Control: In this section, the exam covers planning and control of the project and vital concepts such as estimation and iterative strategy. It also covers how to utilize MoSCoW prioritization and mitigate any risks.

Topic 2

People and Roles: In this section, the topics covered include various roles involved in an Agile project and how they relate to each other. The topics covered include the responsibilities of the Agile Project Manager, agile teams, and business owners.

Topic 3

Lifecycle and Products: This section of the exam covers topics such as Agile project lifecycle, various stages of the lifecycle, agile products, Vision Documents, and Prototypes.

Topic 4

Techniques: In this section, the topics covered various techniques that can be utilized including iterative development. Candidates are tested for their know-how of agile techniques and timeboxing.

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APMG-International Agile Project Management (AgilePM) Practitioner Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
Which 2 actions demonstrate empathy?

A. Allow people to think independently and plan for themselves how this Change Programme could be incorporated.
B. Hold a weekly progress meeting with key UniCo and Selco staff dedicated to the delivery of the new contract.
C. Reschedule plans to allow extra time for those IT support staff who are finding it difficult to try out the new processes.
D. Provide statistical data on the general trends in the mobile application industry to help people rationalize why this change is necessary.
E. Encourage the CEO to discuss their previous concerns about the new company direction with staff who feel uncertain.

Answer: C,E

Explanation:
Comprehensive and Detailed Step-by-Step Explanation
Understanding Empathy in Change Management
Empathy involves understanding and addressing the emotions, perspectives, and concerns of stakeholders during a change initiative. It focuses on emotional intelligence and actively supporting individuals to adapt to change in a way that respects their feelings and needs.
Option Analysis
* A. Allow people to think independently and plan for themselves how this Change Programme could be incorporated
* While independence is valuable, this option emphasizes autonomy rather than empathy. Empathy focuses on actively understanding and addressing emotional needs, which is not reflected here.
* Incorrect.
* B. Hold a weekly progress meeting with key UniCo and Selco staff dedicated to the delivery of the new contract
* Progress meetings are about operational efficiency and project management rather than emotional engagement. This action does not specifically address the emotional or empathetic needs of staff.
* Incorrect.
* C. Provide statistical data on the general trends in the mobile application industry to help people rationalize why this change is necessary
* Offering statistical data focuses on rationalization and logical understanding rather than emotional support. It does not demonstrate empathy.
* Incorrect.
* D. Reschedule plans to allow extra time for those IT support staff who are finding it difficult to try out the new processes
* By rescheduling and accommodating the needs of staff who are struggling, this action demonstrates empathy. It acknowledges their challenges and provides support to help them adjust to the changes.
* Correct.
* E. Encourage the CEO to discuss their previous concerns about the new company direction with staff who feel uncertain
* This action encourages the CEO to openly share their own experiences of uncertainty, fostering an emotional connection with staff. It helps to reduce apprehension and demonstrate that their concerns are understood.
* Correct.
Why D and E are the Correct Answers (Scenario Alignment)
* D: Rescheduling plans reflects understanding and support for those finding it hard to adapt, which aligns with empathetic leadership principles.
* E: Encouraging the CEO to share their journey of overcoming uncertainty provides emotional reassurance and demonstrates relatability, a key element of empathy.
References (AgilePM and Scenario Alignment):
* AgilePM Handbook, Chapter 6: Empathy and Emotional Intelligence in Stakeholder Engagement.
* UniCo Scenario: "UniCo staff must develop new attitudes, and the CEO's openness has been a subject of positive informal discussions."
* Hodges' Principles of Engagement: Empathy as a cornerstone for addressing emotional challenges during organizational change.

NEW QUESTION # 11
When preparing for the workshop, which 2 items should the Workshop Facilitator be provided with?

A. Background to the disagreement and the reasons for this.
B. Empowerment to discuss any wider project issues that may arise during the workshop.
C. A step-by-step guide to running an effective workshop.
D. An understanding of the decision-making process.
E. Hints and tips on how to influence and persuade others.

Answer: A,D

Explanation:
The two items that the Workshop Facilitator should be provided with when preparing for the workshop are:
*B. An understanding of the decision-making process. This will help the facilitator guide the discussion and help the group reach a consensus.
*C. Background to the disagreement and the reasons for this. This will help the facilitator understand the context of the disagreement and facilitate a more effective discussion.
Please note that while hints and tips on how to influence and persuade others (option A), empowerment to discuss any wider project issues that may arise during the workshop (option D), and a step-by-step guide to running an effective workshop (option E) could be helpful, they are not as crucial as understanding the decision-making process and the background to the disagreement for this specific workshop.
Topic 2, XAN Insurance Company Web Project
XAN Insurance Company Web Project
(Note:
Xan is a medium-sized insurance company with a worldwide
customer base and a strong presence on the internet. Its website
has been in operation for fifteen years. It operates from one location
- a large, open-plan office in the centre of a city. It is a friendly
company with no separate private offices for individual managers.
Staff members prefer to wander around the office space and have
one-to-one chats rather than use email or have lots of meetings.
The Marketing Director is considering a project to develop a new
area on the current web site to sell a new type of insurance directly
to the proprietors of coffee bars, insuring them against minor
accidents to staff and customers. The targeted coffee bars are
privately-owned franchises and are mostly situated in railway
stations, airports and shopping centres.
The Marketing Director has not yet decided whether the system will
just provide information about insurance policies online and give
quotations, the policies then being set up later by normal mailing
and telephone contact. Alternatively, it may be possible for the
system to provide the complete set-up and sale of an insurance
policy online. In this case the system would need to enable the
online capture and processing of credit card details and the issue of
an insurance policy.
The Finance Director has budgetary control over all projects in the
company and is reluctant to release finance for projects where the
outcome, timeframe and benefits are not clear.
Because of the uncertainty about the amount of development and
the length of time it may take, it is difficult to set a timeframe on this project. The Sales Manager, who reports to the Marketing Director, has insisted that the website extensions needed for this project must be operational within 12 weeks. The Sales Manager has a You have been brought in to give advice on how an Agile Project Management approach can be used to keep control of this project and to ensure that it delivers something useful to the business within 12 weeks.
After a brief feasibility assessment, conducted by the Sales
Manager, the Finance Director has decided to authorise a 12-week
project with the objective of producing a prototype system for
insurance for coffee bars, with a release at the end of that time. Six
selected coffee bars have agreed to complete an insurance
application form online, to trial the released website.

NEW QUESTION # 12
Time is running short and the Must Have requirements for the data entry screen of the web page, as recorded in the Prioritised Requirements List, are not going to be completed on time.
What action should the Project Manager take?

A. Accept that the Must Have requirements will not be delivered on time.
B. Ensure that this issue is escalated to the project level roles.
C. Change the end date of the Timebox.
D. Amend the end date in the Delivery Plan.

Answer: B

NEW QUESTION # 13
To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential.
Which 2 statements BEST explain why the IT Support Manager is appropriate for the role of change agent for the change programme?

A. Wants to gain experience in change management to improve future implementations of IT systems.
B. Has a strong network due to supporting all staff at all levels organization-wide.
C. Is well-positioned to bring together other line leaders facing similar change situations.
D. Has direct line authority over the staff who will be changing internal IT systems.
E. Is good at quietly implementing directions without challenging decisions at every step.

Answer: B,C

Explanation:
Comprehensive and Detailed Step-by-Step Explanation
A Change Agent plays a pivotal role in ensuring the success of a change initiative. Their responsibilities typically include fostering collaboration, addressing resistance, and facilitating the implementation of the change. The IT Support Manager is a suitable choice for this role because of their network across the organization and their ability to connect different leaders and departments.
1. Why B (Bringing Leaders Together) is Correct
* The IT Support Manager, through their role, is positioned to work across multiple departments.
* They are likely familiar with similar challenges faced by other line leaders due to their experience in supporting IT systems and processes organization-wide.
* This ability to act as a connector between leaders makes them well-suited to facilitate collaboration and ensure alignment across the organization during the change initiative.
2. Why C (Strong Network Organization-Wide) is Correct
* By supporting staff at all levels of the organization, the IT Support Manager has built a robust network.
* This network enables them to influence and communicate effectively with individuals across various teams, which is crucial for overcoming resistance and promoting the change program.
* Their established relationships can also help them gather feedback and identify concerns early, making them an effective change agent.
3. Analysis of Incorrect Options
* Option A:
* Quietly implementing directions without challenging decisions does not align with the proactive and collaborative nature of a change agent's role. Change agents must actively engage with stakeholders and advocate for the change, rather than passively implementing instructions.
* Eliminate.
* Option D:
* While direct authority can be useful, the change agent's role is more focused on influence and collaboration across the organization, rather than control over specific teams.
* The IT Support Manager's authority over IT staff is secondary to their ability to work across organizational boundaries.
* Eliminate.
* Option E:
* Wanting to gain experience in change management is not a key qualification for being a change agent. The role requires demonstrated skills in influence, collaboration, and facilitating change rather than a desire to learn.
* Eliminate.
4. Practical Implications
* A strong network and the ability to connect leaders are critical for fostering alignment during a change program.
* The IT Support Manager's role and experience position them to address cross-departmental challenges and encourage collaboration, making them an ideal choice for the change agent role.

NEW QUESTION # 14
For cognitive learning, which is the BEST example of providing 'learning feedback'?

A. Testing before and after learning.
B. Giving supervisor feedback on return to work.
C. Reviewing learners' ideas in a group discussion.
D. Discussion at the learners' next annual performance reviews.

Answer: C

Explanation:
Comprehensive and Detailed Explanation:
Providing learning feedback in cognitive learning focuses on offering timely, actionable information that helps learners assess their understanding and adjust their approach during or immediately after the learning process.
1. Feedback in Gagne's Nine Events of Instruction:
* Gagne's Fifth Event emphasizes the importance of providing feedback during learning activities to reinforce correct understanding and correct misconceptions.
* Effective feedback is specific, immediate, and relevant to the learning task. It allows learners to reflect on their performance and apply improvements in real time.
2. Why Option C is Correct:
* Reviewing learners' ideas in a group discussion provides an interactive opportunity for real-time feedback. It allows learners to:
* Share their understanding.
* Receive constructive input from peers and facilitators.
* Make immediate adjustments to their thinking.
* Group discussions align with cognitive learning principles by promoting active engagement, critical thinking, and collaborative feedback.
3. Analysis of Other Options:
* Option A: Giving supervisor feedback on return to work.
* Supervisor feedback is important but typically occurs after the learning activity. It is more suited for workplace performance improvement rather than immediate learning feedback.
* Option B: Testing before and after learning.
* Testing evaluates knowledge acquisition but does not provide real-time feedback during the learning process, which is crucial for cognitive learning.
* Option D: Discussion at the learners' next annual performance reviews.
* Annual reviews occur too late to be effective for learning feedback. Feedback needs to be immediate and closely tied to the learning activity for maximum impact.
4. Practical Example:
* During a training session on problem-solving, participants share their approaches in a group discussion.
The trainer provides constructive feedback, highlighting strengths and offering corrections, enabling learners to refine their skills on the spot.
5. Reference to Gagne's Model:
* Event 5: Provide Learner Feedback
* Gagne emphasizes that feedback reinforces learning, ensures understanding, and guides learners toward desired outcomes.

NEW QUESTION # 15
......

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